Refund and Returns Policy

At RadiantRim, we want you to be happy with your purchase. If you’re not satisfied, we’re here to help.

1. Returns

  • You can return items within 7 days of receiving your order.
  • Items must be unused, in original condition, and with the original packaging.
  • Some items (e.g., personalized, sale items) cannot be returned.

2. How to Return an Item

  1. Contact us at radiantrim99@gmail.com to request a return.
  2. We’ll provide you with instructions and a return address.
  3. You are responsible for return shipping, unless the item is damaged or incorrect.

3. Refunds

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds are issued to the original payment method within 30 business days.
  • Shipping charges are non-refundable.

4. Exchanges

If your item is defective or damaged, contact us within 21 days for a replacement or exchange.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at  radiantrim99@gmail.com, and we will resolve the issue.

6. Order Cancellations

You can cancel your order within 3 hours of placing it. After that, cancellation may not be possible.

7. Customer Support

For any questions, contact us at:

  • Email: radiantrim99@gmail.com